Refund and Cancellation Policy

Last Updated: August 27, 2026

FreePuzzleKids.com is operated by Oveexo Corporation. We offer digital educational products, downloadable PDF resources, annual app access, and teacher gift certificates.

Please review this policy carefully before completing a purchase.

1. Digital Products Are Final Sale

All products sold through FreePuzzleKids.com are digital products. Because digital products provide immediate access, digital delivery, downloadable content, activation codes, or access to online applications, all sales are final and non-refundable, except where a refund is required by applicable law.

By completing a purchase, the customer acknowledges that the product is digital and agrees that access or delivery may begin immediately after payment.

2. Downloadable PDF Products

PDF worksheets, educational packets, printable activities, and other downloadable resources are one-time digital purchases.

PDF purchases are non-refundable once the order has been completed or the download has been made available.

Customers are responsible for reviewing the product title, description, grade level, number of pages, format, and system requirements before purchasing.

PDF purchases:

• are delivered as digital downloads;
• do not include access to teacher web apps unless expressly stated;
• do not appear in the private app portal;
• are licensed for the permitted personal, classroom, homeschool, or tutoring use described in our Terms and Conditions;
• may not be resold, redistributed, uploaded publicly, or shared with unauthorized users.

If a purchased file is damaged, incomplete, or unavailable because of a technical problem on our website, contact us so we can restore access or provide a working replacement. Providing technical assistance or a replacement file does not convert the purchase into a refundable transaction.

3. Annual App Plans

Free Puzzle Kids offers annual access plans for:

• one educational app;
• five educational apps;
• full access to all 22 educational apps.

Annual app purchases provide access for the term stated on the product page and at checkout.

Once an app plan has been activated or access has been made available, the purchase is non-refundable, including when:

• the customer does not use the apps;
• the customer uses the apps less frequently than expected;
• the customer changes schools, classrooms, or employment;
• the customer selects the wrong app;
• the customer no longer needs the service;
• the customer fails to access the portal during the purchased term;
• the customer’s device, browser, printer, internet connection, or school network does not support a feature.

Customers should review the plan description and included apps before purchasing.

4. Renewal Options, Automatic Renewal, and Cancellation

Annual app plans provide access for one year. At the time of purchase, each customer may choose between manual renewal and automatic renewal.

Manual Renewal

Customers who select manual renewal will not be charged automatically at the end of the annual access period.

Access will expire at the end of the purchased term unless the customer chooses to purchase another year. No refund or credit is provided for unused time.

Optional Automatic Renewal

Automatic renewal is optional and must be selected by the customer.

Customers who choose automatic renewal authorize Free Puzzle Kids and its payment processor to charge the payment method on file for the next annual term.

As a benefit for selecting automatic renewal, the customer will receive a 10% discount on the next annual renewal price for the applicable app plan.

The renewal discount:

• applies to the next eligible annual renewal;
• does not reduce the price of the initial purchase;
• cannot be exchanged for cash;
• cannot be combined with another discount unless expressly stated;
• applies only while automatic renewal remains active;
• does not apply to PDF downloads or teacher gift certificate purchases.

Canceling Automatic Renewal

Customers may turn off automatic renewal before the next scheduled renewal date.

Canceling automatic renewal:

• prevents future automatic renewal charges;
• does not immediately terminate the current paid access period;
• allows access to continue until the current expiration date;
• does not provide a partial or prorated refund for the current term.

After automatic renewal has been canceled, the customer may choose to renew manually.

Completed Renewal Charges

Once an authorized annual renewal has been processed and the new access period has begun, the renewal payment is final and non-refundable, except where a refund is required by applicable law.

Customers are responsible for maintaining accurate payment and account information and for canceling automatic renewal before the scheduled renewal date if they do not want the plan to renew.

Teacher Gift Certificates

Teacher gift certificate purchases do not renew automatically. A certificate provides the access described at the time of purchase and redemption.

After the gifted access period ends, the teacher may independently choose whether to purchase or renew an app plan.

5. Teacher Gift Certificates

Teacher gift certificates are digital products intended to be purchased by a parent, guardian, family member, or other purchaser and redeemed by a teacher through the private portal.

Gift certificate options may provide:

• access to one app;
• access to five apps;
• full access to all 22 apps.

Teacher gift certificate purchases are final and non-refundable once the order is completed and the certificate or redemption code has been issued.

Gift certificates cannot be:

• exchanged for cash;
• returned because the recipient does not redeem them;
• refunded because the purchaser entered an incorrect recipient email address;
• refunded after redemption;
• exchanged for a different product after activation;
• resold or used fraudulently.

Purchasers are responsible for entering accurate delivery and recipient information.

If a valid certificate email is not received, the purchaser should check spam and junk folders and contact us for assistance. We may verify the order and resend the original certificate or redemption instructions. Resending a certificate does not create a new certificate or a right to a refund.

Free Puzzle Kids may deactivate a certificate that is duplicated, obtained fraudulently, refunded through a payment dispute, or used in violation of our Terms and Conditions.

6. Incorrect Purchases

Customers are responsible for reviewing the product, plan, app selection, grade level, and description before completing checkout.

Purchasing the wrong product, selecting the wrong app, or failing to review the description does not normally qualify for a refund.

If you contact us promptly before accessing, downloading, activating, or redeeming the product, we may review whether a correction is technically possible. Any correction or replacement is offered at our sole discretion and is not guaranteed.

7. Technical Problems

If you cannot access a purchased product because of a verified technical problem caused by FreePuzzleKids.com, contact us at [email protected].

We will make reasonable efforts to:

• restore account or portal access;
• resend purchase or certificate information;
• provide a replacement download;
• correct an incorrect access assignment;
• resolve a verified website error.

A temporary service interruption, browser incompatibility, local device problem, blocked school network, unavailable printer, forgotten password, or email delivery delay does not automatically qualify for a refund.

8. Duplicate or Unauthorized Charges

If you believe you were charged more than once for the same transaction or that a charge was unauthorized, contact us promptly at [email protected].

We will review the payment records and correct any verified billing error. We may request information reasonably necessary to locate and verify the transaction.

This section does not limit any rights that cannot legally be waived.

9. Chargebacks and Payment Disputes

Customers should contact us before initiating a payment dispute so we have an opportunity to investigate and resolve a legitimate technical or billing problem.

Initiating an unjustified chargeback after receiving, downloading, activating, or redeeming a digital product may result in suspension of the related account, certificate, download, or app access while the dispute is investigated.

10. Exceptions Required by Law

Nothing in this policy removes or limits a consumer right that cannot legally be excluded under applicable law.

Where applicable law requires a refund, cancellation right, or other remedy, Free Puzzle Kids will comply with that requirement.

11. Contact Us

Questions about an order, certificate, download, app plan, cancellation, or technical problem may be sent to:

Oveexo Corporation
FreePuzzleKids.com
Miami, Florida, United States
Email: [email protected]
Website: https://freepuzzlekids.com/

Please include your name, order number, purchase email address, product name, and a brief description of the issue. Do not send complete credit card information by email.